Refund policy

Last updated 9 August 2026

A grade is hard to judge from someone else's photograph. If a look does not do what you needed on your own files, ask for your money back within 14 days and you will get it.

1. The guarantee

Every purchase — single look or access pack — carries a full refund for 14 days from the date of purchase. You do not need to justify the request, delete anything, or fill in a form.

2. How to request one

Email support@sbluts.com from the address you used at checkout, with your order reference from the Paddle receipt. You can also request the refund directly from Paddle using the link in that receipt.

We acknowledge requests within two business days.

3. How long it takes

Once approved, Paddle issues the refund to your original payment method. Card refunds usually appear in 3 to 10 business days depending on your bank; PayPal is normally faster. The refunded amount includes any tax you were charged.

4. What happens to your licence

Refunding a purchase ends the licence for those files. Your download link stops working, and you must delete any copies you have kept. Work you already delivered to a client before the refund is not affected.

5. Statutory rights

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a distance contract. Because these are digital files delivered immediately, you are asked at checkout to agree that delivery starts straight away, which under EU and UK law waives the statutory withdrawal right once the download begins.

Our own 14-day guarantee above is offered regardless, and it is more generous than the statutory position. Nothing on this page limits any consumer right you have under the law of your country.

6. Repeat requests and abuse

The guarantee is meant for people who tried a look and found it did not fit. Buying, refunding and rebuying the same product repeatedly, or refunding an access pack more than once, is treated as abuse and we may decline future orders. This is the only circumstance in which a refund is refused.

7. Failed deliveries

If your download link never arrived or does not work, that is a delivery problem, not a refund one. Email us and we will reissue the link immediately at no cost. If we cannot deliver the files, you get a full refund whether or not the 14 days have passed.

8. Who processes the refund

Paddle.com Market Ltd is the merchant of record for all orders and handles returns. We authorise the refund; Paddle moves the money.